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Slime Rancher 2: How to contact customer support service

Report your in-game bugs with these easy steps!

Slime Rancher 2 is the sequel to the wildly popular first-person life simulation adventure video game, Slime Rancher. From the developer house of  Monomi Park, it follows Beatrix LeBeau as she continues on her journey over the Slime Sea to Rainbow Island where a lot of ancient mysteries await her. Just like the former smash hit, the sequel has received an overwhelmingly positive response from fans globally. The need to contact the Customer Support team has been constantly on the rise in Slime Rancher 2.

Although the game supplied all the essential components that one would have expected from this genre, there are still many problems that the developers need to fix. Some players have difficulties in the form of in-game glitches, account-related problems, and numerous other platform and security-oriented issues.

All users should enjoy a seamless and trouble-free gaming experience without being troubled by in-game issues. Here’s our step-by-step guide for getting in touch with the Slime Rancher 2 customer service team.

How to Contact Slime Rancher 2 customer support 

Numerous frequently asked questions have been already addressed by the support staff on the game’s official website. However, Slime Rancher 2 customer service is always open to resolving the issues of gamers if they are unable to satisfy themselves.

There are two ways of getting in touch with the customer support team of Slime Rancher 2. Players can either contact via the official website of Slime Rancher 2 or reach out to the Developers at Monomi Park directly, via their social media handles.

How to Contact via Slime Rancher 2 official website

Players can directly go to the official website of Slime Rancher 2 and access the customer service option from there. Adhere to the steps below to do so:

  • Visit the official website of Slime Rancher 2 by clicking here.
  • Once you are re-directed to the official website, navigate to the Support tab from amongst the tabs present in the top-right corner of the webpage. This would take you to the Slime Rancher Support Page.
  • You will find two buttons that would redirect you to the Slime Rancher and Slime Rancher 2 Help Centers respectively. If you face any issues you can directly navigate to the Slime Rancher 2 Help Center by clicking here.
Slime Rancher 2 help center
Image via Monomi Park
  • You will find that the developers have addressed some of the Frequently Asked Queries pertaining to General issues, Troubleshooting Issues, and Creator, Press, and Community Info. You simply need to click on the relevant category to view the questions under that category. Say, for instance, if your game screen is getting stuck, then you must navigate to the Troubleshooting Issue section. Another alternative could be to filter the questions by entering keywords from your query in the search bar.
  • Click on the relevant question next, to view the answer/fix given for that particular issue/query. It is likely that you will come across your exact issue here.

How to report a Bug

You may raise a ticket to get in touch with the support team if your issue still persists or is something different. Adhere to the steps below to do so:

  • Scroll down to the bottom of the article/query which you were reading. You will find the Submit a request option that has been hyperlinked with the Ticket Raising/Form Page. Click on that link to be redirected to the Form page.
  • The Submit a Request option would be present for most of the articles. However, just in case you don’t find it, you can directly navigate to the Request Page by clicking here.
  • You will be asked for the following inputs next:
    • Your email address
    • The subject of this Request
    • Detailed Description of your issue.
    • Your Name
    • Issue Type(It may be General/Technical/ Gameplay bug/Suggestion)
    • Your Platform of Play.
    • Relevant Screenshots of your query for better assistance.
Slime Rancher 2 Request Form
Image via Monomi Park
  • Once you have provided all the inputs, click on the submit button to successfully submit your request.

The Support team will get in touch with you at the email address provided by you. Make sure to check your spam folder. You can additionally do a follow-up in the same mail chain if required.

How to Contact the Developer Team Directly

You may mail the Developer team directly here. Another approach could be to reach out to the Developers via their Social Media handles. @monomipark is the support Twitter handle of the Monomi Park Support team, catering to queries from users. You can even reach out to the team through the official Facebook page of Slime Rancher. Players should additionally do a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their queries.

Still, having trouble getting in touch with the Slime Rancher 2 customer service department? Get answers to your questions by hitting us up in the comments section.

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6 months ago

Hello support, I ask you to release salime rancher 2 on ps 4 this is my favorite game and not how I can’t install it, I only have ps 4 I have been playing slime rancher 1 for 3 years and I have already passed it and I would like to pass slime rancher 2.

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